RESERVATIONS: Please try to choose at least two chalet units/suites from our web-site that will best suit the needs of your party. Check our on-line availability calendar on the Rental Rates Page, to confirm chalet unit availability. You can make your Reservation on-line or call 1-{716}-945-0882 for further assistance in securing your reservations. Designate One Person to be responsible for All Payments and Correspondence regarding your Reservation. 50% or one half of your total stay is required and must be Paid with a Major Credit Card at time of Booking to Guarantee your Reservation. The balance is paid at check-in with either cash or credit card, this applies to ON -Time Arrivals Only between 4:00 and 8:00 p.m . All other late arrivals after 8:00 pm must be Prepaid in Advance with a Credit Card, including a Signed Credit Card Authorization Form for the Security Deposit for all Reserved Units and a Photo Copy of Your Valid Drivers License Prior to Checking in Late.(Prices do not include state & local sales tax, a 13% surcharge will be added to each reservation to cover these fees.)

CANCELLATIONS: Renter is responsible for all nights reserved regardless of actual arrival and departure dates.Cancellations of any Chalets Units / Suites will require at least a 30 day Cancellation Notice,prior  to reservations arrival date. You will be Refunded all received payments less a $50.00 cancellation fee per each chalet unit reserved. Cancellations of 30 days or less will Require a written notice given by Original Reservationst , Again Cancellations received after the refund expiration time Limits will result in forfeiture of all rents and fees, less any prorated rents we can collect, by Re-Renting the reserved units,for the same dates and rates. All refunds will be credited to original credit card holder within 7-business days from last day of the original Reservation Date . There WILL BE NO EXCEPTIONS TO THIS POLICY.

CHECK-IN/CHECK-OUT TIMES:  Check-in time is between 4:00 p.m. and 8:00 p.m. on day of arrival With Same Credit Card and photo ID requirement, and check-out time is 11:00 am. SHARP on the day of departure.  At check-in you will receive two sets of keys; PLEASE RETURN the Unit Keys at time of departure to our Office , any keys that are lost or not returned at Check Out will be replaced at the renter's expense of $ 65.00 per Each New lock which Includes Installation Service, this Amount will Automatically be Deducted from your Security Deposit.  Chalet units must be paid for in full at time of check-in by either cash or credit card. No checks will be accepted at time of check-in. Note: Person responsible for Reservation must be present at time of check-in, unless prior arrangements have been made with management Before Day Of Arrival, and all Reservation Balances have been Paid in Full , including Card Card Security Deposits.No other Group or Unit Members Will have Access or Occupancy to Reserved Chalet Units/or Buildings Until these Above Arrangements have been made No Exceptions to These Policy's. For those Guests wanting to CHECK IN EARLY ( IF AVAILABLE )a $50.00 per Each Hour fee Will Automatically be Charged for any unit which sleeps 6 or more and a $25.00 per hour fee for units that sleep 4 or less Payable in Advance or at time of Check In.This Applies only if unit / units have been Completely serviced and Prepared with Management being Fully able to Make accommodations Available. Early Check IN Requests are Available only to the Original Person Responsible for Original Reservation Contract. There will be NO Exceptions to this Policy.

LATE CHECK IN/CHECK OUT TIMES: For those guests that will be arriving late, after 8:00 p.m., it will be your responsibility to make prior arrangements with the office at # 1-716-945-0882 before your arrival date, to arrange to make your final payment and to authorize your credit card security deposit and receive the lock box combination for the after hours lock box located at our"Office/Checkin Building 6893 Stone Road" next to the rental office door. Please note: There is a $25.00 per Hour late Check-in Fee Charged to your Credit Card Security Depoist for every Hour after 8:00 p.m. if these prior arrangements have not been made by guests in advance. Our Check out Time is 11:00a.m. SHARP Please Return the Unit Keys to our Office at Time of Departure.Late Check outs must be scheduled in Advance.Certain Fees and Restrictions apply for Any Late Check-outs. NOTE a $50.00 per Hour Late Check out Fee Will be Automatically be Charged To your Security Depoist after 11:30 am. NOTE: At 12:00 pm SHARP an Additional Day of Rental Will be Automatically Charged to your Security Deposit at the web posted Rate for the Chalet unit /units being occupied. There will be No Exceptions to these Policies.

CREDIT CARD SECURITY DEPOSIT: A credit card security deposit and signed form is required for all chalet units. A $500- $1000.00 credit card authorization is charged per Unit depending upon unit size and length of stay.Charges to your credit card deposit may include, but not limited to, any lost or stolen items, damages, Extra Cleaning, Evidence of Smoking, or Irregularities Recognized by Stone Mountain Chalet owners or its cleaning and maintenance staff. For the saftey of our properties,our Policy on Unreported Damage is very Strict and may involve Collection agencies and or criminal proscution. Please report any damage to our office immediately or no later than prior to your departure so that the situation might be handled without third party involvement. Evidence of Smoking inside a chalet will result in a $200.00 additional cleaning charge Automatically billed to your security deposit.

SMOKING: Is Allowed Outdoors Only, on your own private deck or covered porch. There is a No Smoking Indoor Policy for all Stone Mountain Chalet Units. Evidence of Smoking Inside a Chalet will result in a Charge of $200.00 for Additional Cleaning Services. Automatically Billed to Your Credit Card Security Deposit

MAXIMUM OCCUPANCY:  Please abide by all occupancy limits set for each Chalet Unit. This Limit Applies to all adults and children over the age of two.Any Group / Guests Exceeding the Unit's Maximum Occupancy Limit Inside or Out, Day or Night can be Evicted without a Refund and is Subject to Damage Charges. Willful Violation of this Maximum Occupancy is cause for Eviction and Forfeiture of all Monies Paid including Unit's Security Deposit. OUR POLICY REQUIRES That For Units with a Quoted Guest Amount and Rate are ONLY for the Amount of Persons Quoted on your Reservation. Any Additional Guests can be Charged to the Remaining Balance of Your Stay up Until the Day of Check- in ( Please Inform the Office / Management NO Later than Your Arrival / Check- in of Any Addition Guests) PLEASE NOTE: Again PLEASE BE ADVISED !! After Check-inYour Credit Card Security Deposit will AUTOMATICALLY be Charged $25 Dollars per Day for Each Additional Unregistered Person Day or Night, that Owners and or Management Observe at Any Time During your Stay. If maximum unit occupancy has been met, due to our guests and owner's liability, no additional unregistered guests or persons are allowed on premises/property of Stone Mountain Chalets Unless First Being Registered with Office Management,Any Unregistered Persons Over the Maximum Amount Allowed will be Immediately asked to Leave the Premisses.

PETS & Animals :  We are NOT PET Friendly in any of Our Chalets and or Townhouse Units. Any Evidence Of Pet or Animal Presence will Automatically be a Reason for Eviction and a Credit Card Security Deposit Deduction Imposed for the Minimum amount of $250, Plus Any additional Cleaning or Damage that may be Observed by Owners and or Management and it's Cleaning Staff. Disregard or Ignorance of Our Policy's will Absolutely Not be Tolerated.

HOUSEKEEPING:  Each chalet unit is Set up with Linens for each Bed and with Towels for the amount of Guests for which your Reservation Indicates Only. During your Stay Additional Towels and Linens are Available for an Additional Fee per Item. Except Beach Towels to be Provided by Guests.Our Chalets are Cleaned Before arrival and Departure only. Owners and/or cleaning staff will examine each unit after check-out to ensure property is left in good order with all contents inventoried and accounted for. Guests, please, absolutely no removal of any unit items or furniture from chalet units to another. ie; for the inconvenience of us and our next incoming guests. Renters will be Charged for Missing and or Damaged Towels / Linens.Do not strip the beds upon your departure, please leave dirty towels in a pile in the bath Tub/shower. If any appliances, Heating, jetted tub,Hot tub, Tv,does not work, Stone Mountain Chalets will attempt to have it repaired.The tenanat will not be intitled to any refund for any inoperative appliance or amentities.Stone Mountain Chalets is not responsible for articles Lost,Stolen,or Left Behind in any unit. Any and all articles Must be Retreived in Person by tenanat within 7 days from Departure Date from the Office or they will be Treated as Disgarded Items.No Articles will be Shipped /Returned by US Mail.

KITCHENS:  Kitchens are equipped with stove, refrigerator, coffee maker, toaster, microwave, dishes, glasses, silverware, utensils, and pots and pans.  Stone Mountain Chalet Rentals also provides a Starter supply of paper towels, trash can liners, toilet tissue and dish washing and bath soaps.How ever Guests should come bringing additional quantities of these supplies, especially if you are staying for more than two days

FIREPLACES & FIREWOOD:A Starter Amount of Firewood and Kindling is supplied for Each Chalet Unit with Wood burning Fireplaces and Wood stoves.Fire wood Usage Beyond this Point will be subject to an Additional charge of { $ 7.50 per Bundle } Only Upon Request and when Available with Guest Pickup. Prearrangement of Additional Firewood and Kindling can also be Provided to Your Unit Before Check-in at an Additional Fee. Make sure damper is Open before starting fire.Do not remove ashes from fireplace,Make Sure fire is Out before Leaving Unit.  Any damages caused by misuse of the fireplace and/or wood stoves (i.e. burn marks on carpet or furniture, smoke damage, broken glass doors etc.) will be charged to your security deposit accordingly.

RECREATIONAL VEHICLES: Registered Guests; Snowmobiles, Trailers , and Rv's are permitted to be parked in Designated Areas of Stone Mountain Chalets . Inquire with office staff regarding Large RV parking in advance. RV home / Bus / Over sized Vehicles Parking is limitied to Designated Areas with a $50.00 per night Fee Charge In Addition to any UNIT RENTAL , Without Unit Rental there is a $125 Minimun per night Parking Fee Charged .Absolutely NO Parking of ANY VEHICLES What so EVER is Permitted on TOWN ROADS and or RIGHT-A-WAYS. Any Violators will be Immediately TOWED at Vehicle Owners Expense with out Warning

PARKING:  All registered vehicles will be issued a Stone Mountain Parking Permit to be placed in full view. Any unauthorized vehicles will be towed at owner's expense.  An extra parking permit may be acquired for an additional fee of $5.00 per day per authorized vehicle. Stone Mountain Chalets strictly prohibits parking of any RV's, trailers, U-hauls, or buses at or on any of our Town house /Chalet Complexes,With out prior Written Arrangements from Managment and Owners Before Your Check-in Date.  Renters are allocated two/three parking spaces per rented unit; one additional parking space may be allotted with management's permission only.Inquire with owners and/or office regarding overflow parking areas.

RESTRICTIONS:  Stone Mountain Chalet Rentals reserves the right to restrict renting to anyone who is not over the age of 21 unless prior arrangements have been made with management.Photo ID is required at Check-in.Causes of Evicton NO subletting or assigning of lease,or Any Activity Constituting a Nuisance which is Offensive or Disruptive / Disrespectful to other Guests or Owners and Management will ABSOLUTELY NOT IN ANYWAY BE TOLERATED, this will Result in Immediate Eviction without a Refund Solely at Owners Discretion. In the event that a Rental Property is Unrentable for Any Reason what so ever, Stone Mountain Chalets and or Owners also Reserves the Right to re-assign a rental unit of equal or higher Value, (Providing one is Available) or refund a prorated rental amount to renters at their Discretion.Persons authorized by Stone Mountain Chalets shall have the Exclusive Right to gain access to any Rental Unit and or Premises during the Rental period to make any / all necessary Repairs/inspections or to show property for Sale / Rent.

WINTER GUESTS:  For your safety and all others, Sledding, Skiing, Snow Boarding,and sliding are not permitted on Stone Mountain Chalets' Property including all driveways and parking areas at any time. Management and owners are not Responsible for any accidents that may result from these activities. Absolutely NO Wearing of Ski Boots or Storage of any Ski Equipment (Ski's / Snowboards ) is permitted inside any of our chalet units. Ski and snow board storage is Only Permitted on Units Exterior Deck.Due to the potential of bad weather and Snowy Conditions, Snow Tires and /or chains or a four wheel Vehicle may be necessary. Rear Wheel drive Vans are not sugguested .Stone Mountain Chalets / Owners in addition cannot be held Responsible for any Driveway or Parking Lot Conditions or any Vechicle / Parking Lot Incidents That may Occur from any inclement Weather Conditions.

CLUB HOUSE RESORT FACILITIES

Any infraction of the posted Rules and Regulations pertaining to the club house facility will result in your Chalet(s) unit and guests from any further use of clubhouse privileges for the remainder of your groups' stay. Club house facilities are to be used at your own risk. Owners and management cannot be held responsible for any claims or liability. Clubhouse resort facilities are for adult use; therefore, children under 18 years of age must be under adult supervision at all times. For all our guests, Please remember to pack your Beach Towels and Swim Wear, proper attire is required at all times.

QUIET HOURS
Stone Mountain Chalets' Quiet Hours are between 11:00 p.m. and 7:00 a.m. For the benefit and respect of all our Guests and Neighbors, please keep noise and activities down to a minimum during these quiet times.
Any Repeated Requests to Maintain these Quiet hours will result in persons and/or groups Immediate Eviction from premises resulting in loss of all Monies Paid, including Forfeiture of Security Deposit.